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Privacy Policy
Dazzle N Grace
Last Updated: 29 October 2026
At Dazzle N Grace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, browse our collections, place an order or contact us.
By using our website, you acknowledge that you have read this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
When you visit or shop on our website, we may collect the following categories of information, as applicable:
Personal and Contact Information: Your name, mobile number, email address, billing address and shipping address.
Order Information: Details of the products you purchase, order history, transaction status, delivery information and customer service requests.
Payment Information: Payment status, transaction references and other information necessary to process and verify payments. Online payments are handled through our payment gateway, CCAvenue. We do not intentionally store your complete card details, CVV or payment passwords on our website.
Technical Information: Information such as your IP address, browser type, device information, website activity and interaction with our online store, where collected through cookies or similar technologies.
Communication Information: Information you provide when contacting us regarding an order, product enquiry, return, exchange or other customer service matter.
2. HOW WE USE YOUR PERSONAL INFORMATION
We use your information for legitimate business purposes, including:
- Processing, confirming and delivering your orders.
- Verifying payments and preventing fraudulent transactions.
- Communicating order confirmations, dispatch updates and delivery information.
- Responding to enquiries and providing customer support.
- Managing returns, exchanges, cancellations and refunds, where applicable.
- Improving our website, product selection and shopping experience.
- Maintaining business records and complying with applicable legal and regulatory requirements.
- Sending promotional messages or marketing communications where permitted by law and subject to applicable consent requirements.
We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or permission, where required.
3. HOW WE SHARE PERSONAL INFORMATION
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Payment Service Providers: CCAvenue and relevant financial institutions to process and verify online payments.
Shipping and Delivery Partners: Courier companies and logistics providers to deliver your orders.
Website and Technology Providers: Our e-commerce platform, website hosting providers, IT service providers and technical support partners who help operate and maintain our online store.
Business and Professional Service Providers: Accountants, legal advisers and other professional service providers, where necessary.
Legal and Regulatory Authorities: Where disclosure is required by applicable law, a valid legal process or a lawful request from a competent authority.
Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and only for relevant purposes.
4. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to improve your browsing experience and support website functionality.
Cookies may help us:
- Remember your shopping cart and browsing preferences.
- Understand how visitors use our website.
- Improve website performance and usability.
- Support website analytics and marketing activities, where enabled.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features, including shopping cart functionality or checkout.
Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.
5. DATA SECURITY AND RETENTION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, complete transactions, resolve disputes, maintain required business records and comply with applicable laws.
When information is no longer required, we take reasonable steps to delete it or anonymise it, subject to applicable legal and operational requirements.
6. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
- Request access to information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information where legally permissible.
- Withdraw consent for processing activities that rely on your consent.
- Opt out of promotional communications.
- Raise a concern or grievance about how your information is handled.
To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
Withdrawing consent does not affect processing that was lawful before withdrawal. We may also retain certain information where required by law or necessary to establish, exercise or defend legal claims.
7. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of websites we do not operate.
We encourage you to review the applicable privacy policies before providing personal information to third parties.
8. CHILDREN'S PRIVACY
Our store offers products for women, girls and babies. However, our website is intended to be used by adults making purchases.
We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required by law. Parents or legal guardians who believe a child has provided personal information to us may contact us to request appropriate action.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.
10. CONTACT US
If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Dazzle N Grace
Shop No. 2, Silverlink CHS Ltd.,
Hiranandani Estate, Thane – 400607, Maharashtra, India.
Email: info@dazzlengrace.com
Website: https://dazzlengrace.com
Instagram: @dazzlengrace
We value your trust and are committed to handling your personal information responsibly while providing you with a safe and convenient shopping experience.
Dazzle N Grace — Where Style Meets Grace.
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